Shipping Policy

At Crown Crtest Catering and Events Supplies, we are committed to ensuring that every customer has a seamless experience with our products and services. We understand the importance of your event and how crucial it is to have the right decorations in place. That's why we stand behind the quality of our products, and we want you to feel completely satisfied with your purchase.

Returns & Exchanges:

We offer a 30-day return policy from the date of receipt, giving you ample time to inspect your items and ensure they meet your expectations. If for any reason you are not completely satisfied with your purchase, you may return the item(s) for a full refund or an exchange.

Conditions for Returns & Exchanges:

Original Condition & Packaging: To qualify for a return or exchange, items must be in unused, unopened, and original condition. All original packaging, including boxes, tags, and any protective materials, must be intact.
Return Requests: All return requests must be initiated within 30 days of receiving your order. After 30 days, we are unable to accept returns or offer exchanges.
Defective or Damaged Items: If your order arrives damaged or defective, we will cover the return shipping costs. In such cases, please contact us within 7 days of receiving the item, providing photos of the damage or defect. We will issue a full refund or send a replacement at no additional cost.

How to Initiate a Return or Exchange:

Contact Us: Please reach out to our customer support team at [customer service email/phone number] to notify us of your intention to return or exchange an item. Include your order number, a description of the item, and the reason for the return or exchange.
Return Instructions: Once your return request is approved, we will provide you with detailed instructions, including the return shipping address and any necessary forms to include with your return.
Processing Returns: Please note that it may take 5-7 business days for us to process your return once we receive the returned items. Refunds will be issued to the original payment method used at checkout.

Shipping Information:

Processing Time: All orders are processed within 1-2 business days of receipt. Orders placed on weekends or holidays will be processed the next business day.
Shipping Rates: Shipping rates are calculated at checkout based on your location and the size/weight of your order. You will be notified of the shipping charges before completing your purchase.
Shipping Methods: We offer a variety of shipping methods, including standard and expedited options. Delivery times vary based on your location and the shipping method chosen at checkout. You will receive a tracking number once your order has shipped.
International Orders: We currently offer shipping to select international locations. International customers are responsible for any customs duties, taxes, or fees that may apply upon delivery.

Exchanges:

If you prefer an exchange for a different product instead of a refund, we are happy to accommodate. The exchange will be processed once the returned item(s) is received and inspected. The customer is responsible for shipping costs associated with sending the exchanged items.

Important Notes:

Non-returnable Items: Certain items such as custom or personalized decorations may not be eligible for return or exchange. Please refer to the product description for specifics.
Return Shipping Costs: Unless the return is due to a defective or damaged item, customers are responsible for return shipping costs. We recommend using a trackable shipping service for returns, as we cannot guarantee that we will receive your returned item.

If you have any questions or concerns about our Shipping & Return Policy, please don’t hesitate to contact us. Our dedicated team is here to assist you and ensure that your experience with Crown Crest Catering and Events Supplies is nothing short of exceptional.